At Marine Engine Service, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and refund process.

This policy applies to all purchases made through marineengineservice.pl and is designed to comply with:

• The EU Consumer Rights Directive (2011/83/EU)
• The Polish Act on Consumer Rights (Ustawa o prawach konsumenta)
• Polish Civil Code provisions on statutory warranty (rękojmia)

Important distinction:

• Right of Withdrawal — Your voluntary right to return an item within 14 days without giving a reason (Consumers only)
• Warranty Claim (Reklamacja) — Your right to return a defective or non-conforming item under statutory or commercial warranty

2.1. Who qualifies?

The 14-day right of withdrawal applies exclusively to Consumers — natural persons making a purchase not directly related to their business or professional activity. Business Customers (B2B) do not have this right unless expressly agreed otherwise.

2.2. Withdrawal period

You have 14 calendar days from the day you (or a third party indicated by you, other than the carrier) take physical possession of the goods to withdraw from the contract.

2.3. How to withdraw

To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement. You may use the form below or any other clear statement:

• Email: info@marineengineservice.pl
• Post: Marine Engine Service Dariusz Gumiński, ul. Poranna 13, 70-895 Zaton, Poland
• Phone: +48 123 456 789

2.4. Return deadline

You must send back the goods within 14 days of notifying us of your withdrawal. The deadline is met if you send the goods before the 14-day period expires.

2.5. Return shipping costs

You are responsible for the direct cost of returning the goods. Estimated costs:

We do not provide prepaid return labels for voluntary withdrawals. The safest and most cost-effective return method is the same carrier that delivered your order.

2.6. Refund timing and method

We will reimburse all payments received from you, including standard delivery costs (but not expedited shipping upgrades), within 14 days from the day we receive the returned goods or proof of return (e.g., tracking confirmation), whichever is earlier.

Refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

2.7. Condition of returned goods

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. In other words:

• ✅ You may unpack and inspect the item as you would in a physical store
• ❌ You may not install, use, or modify the item if you intend to return it
• ❌ You may not damage or dirty the item
• ✅ All original packaging, manuals, accessories, and documentation must be included

If the returned goods show signs of use, installation, or damage beyond normal inspection, we reserve the right to deduct the diminished value from your refund.

Under EU and Polish law, the right of withdrawal does not apply to the following:

Even if the right of withdrawal does not apply, you still retain your statutory warranty rights (rękojmia) if the goods are defective or non-conforming.

If you receive a product that is defective, damaged, or does not match the description, you have the right to file a warranty claim under:

• Statutory warranty (rękojmia) — 2 years for Consumers, 1 year for Business Customers
• Commercial warranty (gwarancja) — as specified on the product page or invoice

4.1. How to file a warranty claim

1. Contact us within the warranty period at info@marineengineservice.pl or +48 123 456 789
2. Provide your order number, date of purchase, and a detailed description of the defect
3. Attach clear photos or videos showing the defect
4. Wait for our response — we will acknowledge receipt within 7 days and provide a decision within 14 days (30 days for complex cases)

4.2. Your options under warranty

For Consumers, under statutory warranty you may demand:

• Repair of the defective goods (naprawa)
• Replacement with a new, defect-free item (wymiana)
• A price reduction proportional to the defect (obniżenie ceny)
• Withdrawal from the contract and full refund (odstąpienie od umowy) — if repair or replacement is impossible or excessively costly

4.3. Who pays for warranty return shipping?

Some products — particularly remanufactured engines and transmissions — include a core charge (kaucja za zadatek). This is a refundable deposit charged on top of the product price.

5.1. How core returns work

1. You pay the product price + core charge at checkout
2. You receive the remanufactured product
3. You remove your old part (the "core") and return it to us within 30 days
4. We inspect the core to confirm it is in rebuildable condition
5. We refund the core charge to your original payment method within 14 days of receiving the core

5.2. Core condition requirements

To qualify for a full core refund, the returned core must:

• Be the same model / part number as the unit purchased
• Be complete — no missing major components (block, head, crankshaft, etc.)
• Not be cracked, seized, or fire-damaged
• Not be disassembled into pieces

If the core is not in rebuildable condition, we will refund a partial core charge based on the salvageable value, or no refund if the core has no value.

5.3. Core return shipping

The Seller will provide a prepaid return label or arrange collection for core returns. Contact us at info@marineengineservice.pl to schedule your core return.

Payment method specifics:

• Credit/Debit Card: Refund appears in 3-10 business days, depending on your bank
• Bank Transfer: Refund processed within 14 days to the account provided
• PayPal: Refund appears in your PayPal account within 24-48 hours
• Cash on Delivery: Refund via bank transfer — we will request your account details

We do not charge any processing fees for refunds. However, your bank or payment provider may apply their own fees, which are outside our control.

1. Contact us first — Email info@marineengineservice.pl with your order number and reason for return. We will issue a Return Authorization (RA) number.
2. Prepare the item — Repack the item securely in its original packaging (if available). Include all manuals, accessories, hardware, and documentation.
3. Include the RA number — Write the RA number clearly on the outside of the package and include a copy of the invoice inside.
4. Ship to:
   Marine Engine Service Dariusz Gumiński
   Returns Department — RA #[YOUR NUMBER]
   ul. Poranna 13
   70-895 Zaton
   Poland
5. Use tracked shipping — We strongly recommend using a tracked and insured shipping method. We are not responsible for items lost in return transit.
6. Wait for inspection — We inspect all returns within 3-5 business days of receipt.
7. Receive your refund — If the return is accepted, your refund will be processed within 14 days to your original payment method.

The following items are final sale and cannot be returned unless defective:

• Special-order items not held in regular stock
• Clearance / outlet items marked "Final Sale"
• Gift cards and store credits
• Software licenses and digital products
• Opened or used lubricants, oils, and chemicals
• Installed or used electrical components

If any of these items arrive defective, you retain your statutory warranty rights and may file a warranty claim as described in Section 4.

Business Customers (entities purchasing for business purposes) are not entitled to the 14-day right of withdrawal under consumer protection law. However, we offer the following B2B return policy:

• Defective or non-conforming goods: Must be reported within 7 days of delivery. We will repair, replace, or refund at our discretion.
• Wrong item shipped: Full refund or exchange, including return shipping costs, if reported within 7 days.
• Voluntary returns: Accepted within 14 days for unopened, unused items in original packaging. A 15% restocking fee applies. Return shipping is the responsibility of the Business Customer.

All B2B returns require prior written authorization. Contact info@marineengineservice.pl to request a B2B return.