Marine Engine Service ships to the following destinations:

Note: For destinations outside the EU, the buyer is responsible for all customs duties, import taxes, and brokerage fees. We ship DAP (Delivered at Place) unless otherwise agreed.

🇵🇱 Poland

🇪🇺 European Union

🌍 Non-EU / International

International shipping costs are calculated based on destination, weight, and dimensions. Contact us at info@marineengineservice.pl for a custom shipping quote.

Delivery time = Order Processing Time + Shipping Transit Time

Order Processing Time

Shipping Transit Time

Marine engines, transmissions, and sterndrives are heavy, high-value items that require special handling:

• Crating: All engines are securely crated on wooden pallets with foam padding and moisture barriers
• Freight Carrier: Shipped via DHL Freight, DPD, or specialized marine logistics partners
• Delivery Requirements: The recipient must provide a forklift, pallet jack, or adequate manpower to unload at the delivery address
• Curbside Delivery: Standard freight delivery is to the curb or loading dock. Inside delivery is available for an additional fee
• Liftgate Service: Available for addresses without a loading dock (+€50 / +PLN 220)
• Inspection: The recipient must inspect the crate for visible damage before signing the delivery receipt. Note any damage on the BOL (Bill of Lading)

Once your order ships, you will receive an email with:

• Carrier name and tracking number
• Direct link to track your shipment online
• Estimated delivery date
• Contact information for the carrier

You can also track your order by logging into your account on marineengineservice.pl and visiting the "My Orders" section.

For freight shipments, the carrier will typically contact you by phone 24-48 hours before delivery to schedule a delivery window.

We do not ship to the following:

• PO Boxes or APO/FPO addresses (for pallet/freight shipments)
• Countries under EU or UN sanctions
• Remote islands without regular freight service (contact us for exceptions)

Hazardous Materials: Some products (batteries, fuels, lubricants, pressurized containers) may be classified as hazardous materials (HAZMAT) and have additional shipping restrictions or fees. These will be clearly indicated on the product page.

Age Restrictions: The recipient must be at least 18 years old to accept delivery of engines and motorized equipment.

Visible Damage at Delivery

If the packaging or crate shows visible damage upon delivery:

1. Document the damage — Take clear photos of the damaged packaging before opening
2. Note on delivery receipt — Write "DAMAGED" on the carrier's delivery receipt/BOL before signing
3. Inspect contents — Open the package and inspect the item for damage
4. Contact us within 24 hours — Email photos and description to info@marineengineservice.pl

Concealed Damage (Discovered After Opening)

If damage is discovered after opening undamaged packaging:

• Contact us within 48 hours of delivery
• Keep all original packaging materials
• Take detailed photos of the damage from multiple angles
• We will file a concealed damage claim with the carrier on your behalf

Lost or Missing Shipments

If your tracking shows delivered but you haven't received the package:

• Check with neighbors, building management, or household members
• Contact the carrier directly with your tracking number
• If not resolved within 3 business days, contact us and we will initiate a trace investigation
• If the carrier confirms loss, we will ship a replacement or issue a full refund

Consumer Returns (Right of Withdrawal)

Under EU law, Consumers have 14 days to withdraw from a distance contract. Return shipping costs are:

Return Process

1. Contact us at info@marineengineservice.pl to request a return authorization (RA) number
2. Pack the item securely in original packaging (if available)
3. Include the RA number and a copy of the invoice
4. Ship to: Marine Engine Service Dariusz Gumiński, ul. Poranna 13, 70-895 Zaton, Poland
5. Once received and inspected, we will process your refund within 14 days